I am delighted to have been working with administrators, secretaries, receptionists and PAs since January 2000. After over 20 years as a secretary and then PA myself, I now help PAs and administrators to ensure the success of their company and develop their own careers. I cover areas from shorthand, speedwriting and touch typing, through minute taking, reception skills, administrators' workshops and business writing, up to individual PA coaching (www.bakerthompsonassoc.co.uk) and PA masterclasses. Sessions are endorsed by the Institute of Administrative Management and CPD certified. I am the creator of the BakerWrite speedwriting system and in May 2009 my book of this system was published. There is also now a dedicated BakerWrite speedwriting website (www.BakerWrite.com). At this site you can subscribe to learn BakerWrite speedwriting online, starting immediately, working at your own pace and when you want to. The BakerWrite speedwriting system is now offered in many training establishments, including all Pitman Training franchises in the UK. In August 2010, "Successful Minute Taking : Meeting the Challenge" was published, followed in March 2012 by "Successful Business Writing" and in March 2020 "The Exceptional PA". These can be bought from Amazon or through links from my website (www.bakerthompsonassoc.co.uk). As well working all around the UK, I regularly facilitate workshops in the Middle and Far East, South Africa and Australia and present at PAs' seminars. I am also a regular contributor to PA magazines and website blogs. Given my work experience, I can empathise with the issues delegates have. Sessions can be tailored for individual company's specific requirements and training is informal, discussion based and relevant. I also facilitate sessions for both managers and PAs. All sessions can be presented online too.