We’re proud of our business relationships and how we communicate with our clients. IT ‘Support’ to us is what it says on the tin! We don’t speak technical jargon and our approach is always patient, professional and friendly. Our aim is for our clients to feel empowered when we provide them with an IT solution.
Here at Comprendo we are a small, motivated team of friendly IT support professionals, always on the lookout for innovative ways to ease the IT burden on our small to medium business clients.
We are a managed IT service provider for businesses from a wide range of industry sectors. Our specialty is secure remote desktop solutions, so essentially providing a desktop working environment that can be accessed anywhere from any device.
We are also happy to support and assist with any existing hardware and software infrastructure, and offer in depth knowledge of the vast majority of products and technologies, including cloud systems such as Office 365 and G-Suite.
We pride ourselves first and foremost on our response time and jargon-free communication with our clients. On average we respond to email support tickets in 15 minutes during office hours, and our technicians are always available to take support calls if your issue is urgent.
Tech is key to every business and we recognise both the mental anguish IT can bring, as well as the constant physical workload of keeping critical systems secure and running. We have seen the vast damage caused by an erroneous software update this week, and it has made us think carefully about the trust and confidence our clients put in us to keep their businesses running smoothly and efficiently every day of the year.
It's an absolute privilege to support every single one of our clients and we do it by building genuine partnerships. We love that our IT expertise contributes to our clients’ growth strategies and we can’t think of anything more rewarding than being part of their success stories. One client of 18 years says in their recent Google review, “…They truly go the extra mile, ensuring our success every step of the way…remember, exceptional IT support isn’t just about fixing technical issues – it’s about building trust and providing peace of mind, exactly what Comprendo has done…’’
Never underestimate the power of soft skills! Communication is key in every industry and never more so than in the realms of IT. If you want to build a solid customer base and long lasting business relationships, you need to be authentic, transparent, empathetic, jargon-free, professional and friendly. Listening is underrated. Understand your customers' pain-points and put yourself in their shoes!
For anyone seeking IT advice, please book a 2-hour (no obligation) free demo – we’ll be delighted to offer any guidance. If you're local we’ll try and fix any hardware issues while we’re at it – jammed printers and copiers beware!