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Founder
My Buzz
As the founder and owner of Connxess, I help small businesses streamline their operations by providing expert outsourced support in administration, marketing, and customer service. My goal is to save entrepreneurs time and improve business efficiency, allowing them to focus on growth while I handle the essential but time-consuming tasks behind the scenes.
With over 25 years of business management experience, I work with clients across industries—including manufacturing, professional services, and the public sector—tailoring solutions to their needs. Connxess goes beyond traditional outsourcing by integrating automation, AI-powered solutions, and process optimisation to enhance workflows and customer experiences.
My clients value my reliability, diligence, and expert insight, often referring me to others based on the tangible improvements they’ve seen in their businesses. Alongside Connxess, I am a business networking leader and a mentor for entrepreneurs, fostering collaboration and knowledge-sharing within the business community.
I’m always looking for opportunities to connect, innovate, and support businesses in achieving steady, sustainable growth.
My Bio
I’m Juli Forrest, a business efficiency specialist and the founder of Connxess, where I help small businesses streamline operations, automate workflows, and enhance customer experiences through outsourced administration, marketing, and customer service support. With over 25 years of experience in business management, process optimisation, and workflow automation, I specialise in helping business owners reclaim their time, reduce operational inefficiencies, and improve customer engagement through smart outsourcing and AI-powered solutions.
My expertise includes business process automation, CRM management, customer journey optimisation, and digital marketing strategy. I work closely with entrepreneurs, startups, and growing SMEs across various industries—manufacturing, professional services, retail, and the public sector—offering customised business support solutions that drive efficiency and scalability.
At Connxess, we focus on time-saving strategies, business automation, and seamless outsourcing to help business owners focus on their core operations while we handle essential but time-consuming back-office tasks. Our services enable clients to boost productivity, reduce costs, and improve their overall business performance.
Business Networking & Thought Leadership
Beyond Connxess, I am an active business networker and referral marketing expert, running a business networking group that fosters collaboration and lead generation. I also mentor entrepreneurs, sharing insights on business growth, outsourcing strategies, and process automation to help them scale efficiently.
I am passionate about helping small businesses leverage technology, AI, and automation tools to improve their operations. Whether it's optimising CRM systems, implementing AI-driven customer service solutions, or enhancing digital marketing efforts, I thrive on finding the most effective ways to drive success for my clients.
Beyond Business
When I’m not supporting businesses, you’ll likely find me exploring new places in my motorhome, cheering on my favourite F1 teams (Williams & McLaren!), or enjoying a long walk with my dogs. I’m a passionate cook who loves experimenting with new recipes, and I find painting to be a great way to relax and express creativity.
I’m always open to conversations about business automation, outsourcing, customer experience strategies, and scaling small businesses—or simply exchanging motorhome travel tips and F1 predictions! Let’s connect.
My Business Tips
1. Time is Money – Know What Your Time is Worth
Many business owners try to do everything themselves, but not every task is worth your time. If you’re spending hours on admin, marketing, or customer service instead of focusing on growth, you’re holding your business back. Outsourcing streamlines operations, improves efficiency, and frees you up to do what you do best.
🔹 Tip: Calculate your hourly rate and compare it to the cost of outsourcing. If you’re spending too much time on non-revenue-generating tasks, it’s time to delegate.
2. Automate Repetitive Tasks
If you find yourself doing the same task over and over again, chances are there’s a way to automate it. Email follow-ups, appointment scheduling, invoicing, and customer queries can all be streamlined with automation tools, saving you valuable time and reducing human error.
🔹 Tip: Start small—automate one routine task this week and track how much time you save. Small changes add up to big efficiency gains.
3. Your Network is Your Net Worth
Referrals and word-of-mouth marketing are still the most powerful forms of lead generation. Regularly engage with your business network, offer value, and stay visible. You never know when an opportunity will arise!
🔹 Tip: Show up consistently at networking events, be active in online groups, and follow up with contacts—you’ll be the first person they think of when they need help.
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